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Shipping & Returns

Iris Guy Collection is committed to customer satisfaction and quality materials. 

RETURN

If, for any reason, you wish to return your item, please contact us with your order number and you will receive a return address. Items must be returned within 2 weeks from receiving date. Once the items are returned to us in their original condition (including packaging), you will receive a refund. Please note, an item can only be returned if in its original, unused, unworn, unwashed and undamaged condition. Shipping charges are non refundable. 

Please follow these steps when returning/exchanging an order:
Send an e-mail to iris.guy@irisguy.com
Make sure that the jewelry is packed neatly in their original jewelry boxes  
Return your order to the following address: 
IRIS GUY
66 YAVNEH STREET APT#1
RAMAT HASHARON 4720115
ISRAEL


DAMAGED ITEM

Items that are damaged need to be shipped back in original packaging with the invoice within 14 days of receiving the defective item. We will be happy to replace the item for you. If a replacement is not possible you will be fully refunded in the same method of original payment. You may choose to return an item or request a replacement.

FINAL SALE

If a Product is a Final Sale or custom made, no returns will be accepted.

OUR ADRESS

Iris Guy Sofer

66 YAVNEH ST. APT #1 

RAMAT HASHARON ISRAEL

iris.guy@irisguy.com

+972 58 6831020